Tripadvisor is a great way to know if you're getting a raw deal. Bad reviews are common,glowing ones too.
However the General Manager at this Berjaya however goes on a long winded veiled offensive against the customer. I think he is either on the end of his teethers or is facing a bleak future for him to react this way.
Here are some of his crazy no PR skills ,ultra bristling defensive,mighty angry and offended replies on that site . I'm just gonna quote the brainless excerpts. For the full story, click on the links provided.
C-Xin...whoever you are...I say you are going Chi-Xin.
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However the General Manager at this Berjaya however goes on a long winded veiled offensive against the customer. I think he is either on the end of his teethers or is facing a bleak future for him to react this way.
Here are some of his crazy no PR skills ,ultra bristling defensive,mighty angry and offended replies on that site . I'm just gonna quote the brainless excerpts. For the full story, click on the links provided.
C-Xin...whoever you are...I say you are going Chi-Xin.
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18th April 2012
We usually start off by thanking Reviewer for their feedback whereby we try to improve from our shortcomings. In this case, I would have to echo Ms Kirsten Lau's assertion that it is a SCAM as they have left RM1,311 UNPAID (only 1 nights prepaid RM742) before quietly leaving despite being reminded about the outstanding!
# It is not true that towels were left for 3 days unchanged, It IS possible that face or hand towels have been short supplied. I would asked what Reviewer's friends used to dry themselves after a shower??
# We are unable to trace the request for chopstick or fork.
we sincerely regret the inconveniences to Ms Kirsten and friends. However, we would also ask Reviewer to kindly pay up the outstanding RM1,311 bill left unsettled.
# It is not true that towels were left for 3 days unchanged, It IS possible that face or hand towels have been short supplied. I would asked what Reviewer's friends used to dry themselves after a shower??
# We are unable to trace the request for chopstick or fork.
we sincerely regret the inconveniences to Ms Kirsten and friends. However, we would also ask Reviewer to kindly pay up the outstanding RM1,311 bill left unsettled.
13 April 2012
We thank Reviewer Stephanie Low for staying at the Berjaya Penang Hotel.
Finally, if we way counter the comment about our location, we feel that this is relative.
Finally, if we way counter the comment about our location, we feel that this is relative.
As such we would consider our location to be very ideal.
23 March 2012
It is really unfortunate that the positive uses of the Social Media as a communication tool, being as powerful as it is today, is being utilize in a negative or exploitative way by some people.
It is noted with regret that despite our personal attention to her complaint (responded within the same day - I doubt many hotels can reply to guests complaints this fast!), Ms Ravinder has chosen to post her comments with an INACCURATE title here.
It is noted with regret that despite our personal attention to her complaint (responded within the same day - I doubt many hotels can reply to guests complaints this fast!), Ms Ravinder has chosen to post her comments with an INACCURATE title here.
8 March 2012
We thank Pinky Chocolate for the feedback which we value for the information with which we can use to correct and improve ourselves. We would have appreciated it more if this review was more timely, and not for a stay 6 MONTHS AGO in August 2011.
1 February 2012
Again unfortunately, peak season has taken its toll on our staff who are usually more hospitable and warm.
Looking forward to having Lauknight back and hope that his future comments will be Front Desk .... YES! ... Front Desk.
1 February 2012
we appreciate that CMESL had good things to say about our breakfast and room itself as well as our good location near Gurney Drive. Also inspite of the very strong negative sounding title, reviewer has scored us at least 3 stars in many of the other criteria.
we appreciate that CMESL had good things to say about our breakfast and room itself as well as our good location near Gurney Drive. Also inspite of the very strong negative sounding title, reviewer has scored us at least 3 stars in many of the other criteria.
4 December 2011
As for the staff, we have a young team at the Front Desk and many of them are not local Penang people, which may explain why some are not familiar with certain local places. Our Bellmen however are generally better aware & informed on such matters. We do hope that by the time of Jakarta0's next trip, they will be better trained and more familiar to provide information to our guests.
4 December 2011
we were in a way disappointed that despite the many positive things and his individual scores of mostly 4 or 5 star rating, Strat77 had only given us 3 star on overall basis.
we were in a way disappointed that despite the many positive things and his individual scores of mostly 4 or 5 star rating, Strat77 had only given us 3 star on overall basis.
11 November 2011
How strategic a location is depends on the purpose of each Guest
10 October 2011
however we are still shocked by the extent of Reviewer's comments.
25 September 2011
We are certainly shocked by the very negative comments by this Reviewer
