KL is an impatient fast paced city unlike Penang.When it comes to food we are like angels that are so patient waiting for it to arrive.The longer it takes the more we are under the misconception that the food must take some effort to prepare and therefore must be delicious.So we wait and wait and wait.
This is a fatal mistake when Penang operators take this kind of attitude down to set up shop in KL.It will signal your demise.Cos unlike Penangites,there will be some KLItes that storm out in an outraged huff and never return.Those that sit it out until the food arrives will pay the bill with a black face and swear not to return.
But our hawkers and restaurant owners are so molly coddled by us.To wait 45 minutes to kingdom come at a popular place is the nothing of course compared to a one & a half hour one.
The only person so far on this island that can get away with this miserable waiting time and still flourish is that bloody James Foo,the one that causes parking obstructions in Fettes Park cos he seems to get into countless fights with other business owner from the now closed down Syawara Steamboat that had to station a guard in the parking lot to the small time ckt seller that he bullied relentlessly in front of all his customers many years ago.
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Mother's Day Dinner Frustration (Malay Mail)
IMAGINE being forced to wait for your food for more than one-and-a-half hours on a special occasion with your loved ones.
Describing the recent dining experience at the “worst restaurant he has visited this year”, 38-year-old Nelson Lin from Kuala Lumpur tells Hotline that on Mother’s Day (May 8), he went to Ahimsa Vegetarian Restaurant in Endah Parade, Bandar Baru Sri Petaling, for dinner with a group of eight adults and four children, including his 82-year-old mother.
LIN says there were many customers when he reached the restaurant at 6.45pm and some of his family members who arrived earlier were already seated.
According to him, they waited for more than 15 minutes before someone came to take their orders.
“My brother wanted to order ala carte dishes but was advised they may take a longer time to prepare as there were many customers at the time. So, we opted for the dinner set as recommended by the lady boss and chose the least expensive nine-course set (RM395) out of the two set options.
"Drinks were also served after some time. After waiting for 30 minutes, my brother asked a waiter about our order but was told to wait.
"Looking at our family members who were famished, my brother again went to the cashier counter to enquire about the food but was told the restaurant had run out of gas. They were replacing the gas tank and they told my brother to wait."
LIN says his family waited from 6.45pm to 8.15pm before the first dish arrived.
At 8.45pm, LIN’s group received the fifth course out of nine dishes.
“Due to time constraints, we could not afford to wait for the full course. Even when settling our bill, everyone had to wait for a long time.”
LIN says the five dishes came up to RM300 (instead of RM395 for the full course) and the family paid RM354.17 in total, which included drinks and miscellaneous items.
“Looking at the other patrons who brought their kids and elderly parents to the restaurant, I saw children crying and the senior folks’ faces going pale with hunger."
● AHIMSA Vege Health Food Industries Sdn Bhd general manager Andy Low Kia Heng says: “Even though LIN’s description was a bit of an exaggeration, we believe he did not make this up. We would like to offer our apologies.”
Low says most restaurants, including the Ahimsa's outlet in Endah Parade, were packed on Mother’s Day.
"The mall uses a central gas supply system that is channelled to the restaurants. On the day in question, the air conditioning system developed a low pressure condition and along with other restaurants in the mall, they did not have gas supply until 7.45pm.
"At that point, our restaurant was already filled with customers and without gas, it could not function.
“We did not want to make a fuss with the mall as we have a good relationship so we just have to absorb all our customers' feedback."
Low says to make up for the inconvenience caused to LIN, Ahimsa wishes to meet with LIN over a meal to extend their sincere apologies.
When contacted, LIN says he can understand the difficulties faced by the restaurant at the time but looking at the service and response of the staff, it was rather unfortunate for the customers.
LIN, who eventually accepted Low’s invitation after a second persuasion, expressed his ordeal to Low when they met.
“Because of their sincerity, I accept Ahimsa’s explanation. I’m satisfied with the management’s immediate response."
This is a fatal mistake when Penang operators take this kind of attitude down to set up shop in KL.It will signal your demise.Cos unlike Penangites,there will be some KLItes that storm out in an outraged huff and never return.Those that sit it out until the food arrives will pay the bill with a black face and swear not to return.
But our hawkers and restaurant owners are so molly coddled by us.To wait 45 minutes to kingdom come at a popular place is the nothing of course compared to a one & a half hour one.
The only person so far on this island that can get away with this miserable waiting time and still flourish is that bloody James Foo,the one that causes parking obstructions in Fettes Park cos he seems to get into countless fights with other business owner from the now closed down Syawara Steamboat that had to station a guard in the parking lot to the small time ckt seller that he bullied relentlessly in front of all his customers many years ago.
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Mother's Day Dinner Frustration (Malay Mail)
IMAGINE being forced to wait for your food for more than one-and-a-half hours on a special occasion with your loved ones.
Describing the recent dining experience at the “worst restaurant he has visited this year”, 38-year-old Nelson Lin from Kuala Lumpur tells Hotline that on Mother’s Day (May 8), he went to Ahimsa Vegetarian Restaurant in Endah Parade, Bandar Baru Sri Petaling, for dinner with a group of eight adults and four children, including his 82-year-old mother.
LIN says there were many customers when he reached the restaurant at 6.45pm and some of his family members who arrived earlier were already seated.
According to him, they waited for more than 15 minutes before someone came to take their orders.
“My brother wanted to order ala carte dishes but was advised they may take a longer time to prepare as there were many customers at the time. So, we opted for the dinner set as recommended by the lady boss and chose the least expensive nine-course set (RM395) out of the two set options.
"Drinks were also served after some time. After waiting for 30 minutes, my brother asked a waiter about our order but was told to wait.
"Looking at our family members who were famished, my brother again went to the cashier counter to enquire about the food but was told the restaurant had run out of gas. They were replacing the gas tank and they told my brother to wait."
LIN says his family waited from 6.45pm to 8.15pm before the first dish arrived.
At 8.45pm, LIN’s group received the fifth course out of nine dishes.
“Due to time constraints, we could not afford to wait for the full course. Even when settling our bill, everyone had to wait for a long time.”
LIN says the five dishes came up to RM300 (instead of RM395 for the full course) and the family paid RM354.17 in total, which included drinks and miscellaneous items.
“Looking at the other patrons who brought their kids and elderly parents to the restaurant, I saw children crying and the senior folks’ faces going pale with hunger."
● AHIMSA Vege Health Food Industries Sdn Bhd general manager Andy Low Kia Heng says: “Even though LIN’s description was a bit of an exaggeration, we believe he did not make this up. We would like to offer our apologies.”
Low says most restaurants, including the Ahimsa's outlet in Endah Parade, were packed on Mother’s Day.
"The mall uses a central gas supply system that is channelled to the restaurants. On the day in question, the air conditioning system developed a low pressure condition and along with other restaurants in the mall, they did not have gas supply until 7.45pm.
"At that point, our restaurant was already filled with customers and without gas, it could not function.
“We did not want to make a fuss with the mall as we have a good relationship so we just have to absorb all our customers' feedback."
Low says to make up for the inconvenience caused to LIN, Ahimsa wishes to meet with LIN over a meal to extend their sincere apologies.
When contacted, LIN says he can understand the difficulties faced by the restaurant at the time but looking at the service and response of the staff, it was rather unfortunate for the customers.
LIN, who eventually accepted Low’s invitation after a second persuasion, expressed his ordeal to Low when they met.
“Because of their sincerity, I accept Ahimsa’s explanation. I’m satisfied with the management’s immediate response."
