The Delicious Group @ Straits Quay

24th June 2011
Finally tried this and here are my observations

1. What's the point of being near the sea when they cover up the view like it were some gay designers boutique?
2. Staff seem friendly,positive,attentive and intelligent but never judge a book by its cover
3. Food is very,very, extraordinarily NORMAL,standard 3 to 4 star hotel fare.Its the clever lighting that makes one think they are eating something delicious.
4. Cake toppings taste better than the actual cake itself

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Facebook is wonderful.Without it we would never know real customers grievances.
It is also gonna be interesting to note how many bloggers will lie about the truth in regards to the service and even the food here.
Since the site Foodtok (a most commercial site filled with adverts so its owner can eat and bluff some more),has been so quick to jump on the bandwagon am not gonna trust their reviews after this.

As a departure from normal I am gonna post up customer complaints found on Delicious facebook for you to see.Their regulars in KL have fled because apparently they have a big issue with service in all of their outlets,the time the food takes to arrive as well as getting the waiters/waitresses attention,apparently an almost two hours wait from start to finish.From their wall,things look no different up north in Penang.What a shame.

Haven't had the chance to go and try yet.
Actually I'm turned off by the fact that the place is always packed and the window sluts of Penang have made a beeline here,dressing as if they were attending a getai wedding dinner at night.You get the drift.Some can get away with murder since fillers can now pretty any plain jane up.
Their men in tow however, are sometimes dressed up too but end up looking like a gaudy older Ah Beng in white ill fitting too high waisted white pants and matching shoes.
When they walk hand in hand together,it's like watching a mini skirted cinderella with her pimp.

Finally from the anals of the complaints department,dug up from ...dressed up Ah Lians with their cash to splash Ah Bengs,do check this out

Alex Lau rants...
Am VERY Dispointed with the management of d Penang branch! Made reservation two weeks in advance even b4 they open and specifically wanted a private area for a big group of us but was told on d day of my dinner tat d place was not available cos got a bigger group came earlier than us so we were sitted next to d kitchen!

Ben Mah adds.....
Delicious Straits Quay, pls do something about your staff. Seems like they are 'blind' to local customers, been calling for order but was ignored and instead a group of foreigners was acknowledged that came later. Best part is not even a weekend. Disappointed!

Prisca Ju Ek Tan moans ....
Was treated with by a fren for Mother's Day dessert supper, a little pleasant surprise of the roses, nice thought ;) but the place was super noisy - the noise level can be consider noise pollution! Next time will try weekdays night, hopefully will ne much better that we're at least be able to hear ourselves talking!.....
we had choc pavlova, macadamia cheesecake & scones - the scones are a little too crumbly though.... Stil hv room to improve to become the perfect English scones

Alicia Tan complaints....
I was there today late noon around 4pm. Spaghetti was all right, however the "Crispy fried mushroom" wasn't crispy at all, some extra work needed on the batter and the mushroom wasn't juicy at all <- comparing to other establishments. Service staff needs better training, creeping up on customers from behind to place ordered dishes and... to set the table...not very polite. Should serve from the front where we can see you. Did not receive my 5cents change nor my receipt, not a notable amount but still change and receipt. Other than the complaints above, nice environment, being by the seafront, comfy place to be! Will try other menu offerings next trip!

Melissa Fok Mei Yin pulls her hair out and scratches the blackboard with her nails(kidding)....
Please do something about your staff at your Penang branch.Was calling for service but was ignored and instead a group of foreigners were served.I AM VERY DISAPPOINTED.Your food may be good but when the service is that bad,customers are walking!

Marko Yap
Had my first experience @ straits quay today. My comments were:
Cappuccino arrived without any sugar accompanying the drink.
My banana chocolate cake arrived without the cake fork. When requested for it the waiter brought a normal spoon for the cake .
Food was served quite fast and was quite tasty.
Some waiters were quite inexperience.
There is still room for improvement in the service area. Maybe the outlet has just opened

Bernard Ong
the usherer in straits quay has no manners !!! i couldn't rmb his name! ash or something! very bad service!!