Geez.One complain after the next.
Ever since that ONE company took control of Pizza Hut and KFC not to mention killed Shakey's in Malaysia,service and quality truly went to the dogs.
After you read this article taken from The Malay Mail,do count your chickens cos although this occured in Kajang,it could happen here too.
The customer bought a barrel with 3 pieces missing.3 pieces mysteriously vanished into thin air.That's right.
When you underfeed,overworked and underpay your staff this is what you get.
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Half Eaten Chicken In A Barrel
BEING an ardent fan of Kentucky Fried Chicken (KFC), it is no surprise that the fast food is often a popular eatery for BUGUNA MONEYRAJ and her large family-of-eight.
But the Kajang resident's experience with the establishment on March 20 has made her think twice before stepping into any of their outlets again.
"At the KFC drive-thru in Kajang, I bought a chicken barrel, coleslaw and whipped potato for dinner," she tells Hotline.
Upon reaching home to her hungry family, BUGUNA was shocked to find a piece of chicken in the barrel that looked partially eaten.
"When I inspected the other pieces, I realised there were only 18 pieces in the barrel instead of the usual 21."
She immediately stopped her family from eating and brought the barrel back to the outlet, some two kilometres from her home. There, she related the problem to the manager, who happened to be the same staff who took her order earlier.
"But all he did was apologise and said he would add on the 'missing' chicken without explaining why it was short in the first place. I told him I wanted a new barrel instead," says BUGUNA.
Despite her request, she says the manager just added another three pieces into the barrel and replaced the half-eaten chicken with a new one.
"The manager also said I could complain to the relevant authorities if I wanted to. Since my family was already waiting for food, I had no choice but to take the barrel and leave," she says.
BUGUNA feels that KFC should not take their customers for granted and train their staff to be friendlier.
She wants an explanation from the fast food joint about the incident.
● A KFC Holdings (Malaysia) Bhd spokesman says: "We clarify that on the night in question, the restaurant manager on duty had acknowledged the issue and had apologised to BUGUNA for the inconvenience she experienced and her dissatisfaction over our service and products.
"The restaurant manager had also replaced the alleged missing pieces to rectify the problem.
"After investigating her complaint that one of the chicken drumsticks was half-eaten, we came to the possible conclusion that the skin of the freshly cooked drumstick may have got caught onto the grease proof paper lining the box and as such, when the customer took it out of the barrel, the meat separated."
When contacted, BUGUNA expressed her dissatisfaction over how KFC handled the whole situation.
"They only explained about the half-eaten chicken. What is their excuse for putting only 18 pieces in the barrel?
"I'm not happy with their explanation and will pursue the matter with a higher authority."
Ever since that ONE company took control of Pizza Hut and KFC not to mention killed Shakey's in Malaysia,service and quality truly went to the dogs.
After you read this article taken from The Malay Mail,do count your chickens cos although this occured in Kajang,it could happen here too.
The customer bought a barrel with 3 pieces missing.3 pieces mysteriously vanished into thin air.That's right.
When you underfeed,overworked and underpay your staff this is what you get.
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Half Eaten Chicken In A Barrel
KFC says chicken skin may have been stuck on grease-proof paper
T.K. LETCHUMY TAMBOO
Tuesday, April 26th, 2011 10:14:00
BEING an ardent fan of Kentucky Fried Chicken (KFC), it is no surprise that the fast food is often a popular eatery for BUGUNA MONEYRAJ and her large family-of-eight.
But the Kajang resident's experience with the establishment on March 20 has made her think twice before stepping into any of their outlets again.
"At the KFC drive-thru in Kajang, I bought a chicken barrel, coleslaw and whipped potato for dinner," she tells Hotline.
Upon reaching home to her hungry family, BUGUNA was shocked to find a piece of chicken in the barrel that looked partially eaten.
"When I inspected the other pieces, I realised there were only 18 pieces in the barrel instead of the usual 21."
She immediately stopped her family from eating and brought the barrel back to the outlet, some two kilometres from her home. There, she related the problem to the manager, who happened to be the same staff who took her order earlier.
"But all he did was apologise and said he would add on the 'missing' chicken without explaining why it was short in the first place. I told him I wanted a new barrel instead," says BUGUNA.
Despite her request, she says the manager just added another three pieces into the barrel and replaced the half-eaten chicken with a new one.
"The manager also said I could complain to the relevant authorities if I wanted to. Since my family was already waiting for food, I had no choice but to take the barrel and leave," she says.
BUGUNA feels that KFC should not take their customers for granted and train their staff to be friendlier.
She wants an explanation from the fast food joint about the incident.
● A KFC Holdings (Malaysia) Bhd spokesman says: "We clarify that on the night in question, the restaurant manager on duty had acknowledged the issue and had apologised to BUGUNA for the inconvenience she experienced and her dissatisfaction over our service and products.
"The restaurant manager had also replaced the alleged missing pieces to rectify the problem.
"After investigating her complaint that one of the chicken drumsticks was half-eaten, we came to the possible conclusion that the skin of the freshly cooked drumstick may have got caught onto the grease proof paper lining the box and as such, when the customer took it out of the barrel, the meat separated."
When contacted, BUGUNA expressed her dissatisfaction over how KFC handled the whole situation.
"They only explained about the half-eaten chicken. What is their excuse for putting only 18 pieces in the barrel?
"I'm not happy with their explanation and will pursue the matter with a higher authority."
